Frequently Asked Questions
When will I get my statement/bill?
Beginning July 2009, Montclair State University (MSU) will no longer mail paper bills or statements. All statements will be posted and available for viewing on the Network Engagement and Student/Staff Transactions (NEST) Account Summary website.
Statements will be posted on NEST by the end of July for the fall semester, by mid-November for the Spring semester and by the beginning of April for the Summer sessions. These statements will be updated at the end of each business day to reflect any changes to your tuition and fee charges as a result of changes you may make to your schedule. You should check your NEST Account Summary the day after you make any change to your schedule.. If someone other than yourself will be making payment, please inform that person of the balance due MSU and the payment due date. The payment due date and all payment options are listed on the student accounts deadlines web page.
What happens if I do not review my bill using NEST?
Once you have registered for classes, you are responsible for all charges associated with that semester by the due date. A late charge will be assessed if full payment is not made as indicated online. Please refer to the Student Schedule of Courses Booklet at www.montclair.edu/pages/registrar/schedulebook or contact our office for further billing information and/or procedures.
If the student’s financial commitment to Montclair State University becomes delinquent at any time, Student Accounts will send the student notification to the address on file. It is the student’s obligation to update any address MSU has on record. Financial obligations include but are not limited to tuition, room, board, course fees, parking fines, library fines, residence hall fines and any special fees or fines charged to a student’s account. If the account remains unresolved, it will be referred to a collection agency for collection and it may also be sent to credit bureaus for reporting purposes. Once an account is placed in collection the student will be liable for all collection and/or attorney’s fees (20% to 40% of the amount placed in collection).
If I add a class during add/drop or before the semester, when is the payment due?
Payment is due immediately. It is the responsibility of the student to check his/her, MSU email, NEST account online and/or students are always welcome to stop into our office for further assistance. Your Montclair State E-mail is the MAIN form of communication. Failure to check your Montclair State email, errors in forwarding e-mail, and returned email (from an "over quota" mail box or "unknown user" or other error message) will not excuse a student from missing deadlines.
How can I get a copy of my bill and when is payment due?
You can print a copy of your Account Summary/bill by accessing your NEST account. You will be able to view your current semester bill on your NEST account plus all previous semesters. Payment is due by the due date as shown on NEST. Remember, if you do not receive a bill, you are still responsible for payment by the due date and a late charge will be assessed if full payment is not made.
How can I pay my statement/bill?
Payment at Cashier’s Window - Personal check, certified check and money order payments are the only forms of payments accepted at the Cashier Window. Payment must include the student's CWID number to ensure credit to the student's account. Post-dated checks (checks with future dates) cannot be accepted. The Cashier’s Window is located in College Hall, 2nd Floor.
Mail Payment by Check or Money Order - Checks and money orders must be in U.S. dollars, drawn on a U.S. bank and must be made payable to the "Montclair State University." Payment must include the student's CWID number to ensure credit to the student's account. Post-dated checks (checks with future dates) cannot be accepted.
Mail payments to:
Montclair State University
College Hall, Room 216
Montclair, NJ 07
TouchNet is a web-based, real time service that will provide online, self-service access to the students account, billing history, and allows you to make using your Visa, MasterCard, Discover, American Express cards (processing fee applies) or via an electronic payment from a checking or saving accounts (complimentary). TouchNet is available to you via NEST.
Free on-line checking/savings account payments are accepted through the NEST. Students must sign on to NEST to process payment. Once payment is processed, a confirmation email will be sent to the student's email address. The student's account will then be immediately updated with the payment.
Web Credit Card Payments - Montclair State University only accepts credit card tuition payments online. Students must sign on to the NEST to process payment. Once payment is processed, a confirmation email will be sent to the student's email address. The student's account will then be immediately updated with the payment. Please note, a non-refundable convenience fee will be added to the amount charged by our credit card servicer.
Wire Transfer of Funds - Wire transfer of funds for payment on a student's account at the Montclair State University may be processed through any full service bank in your area. The student's name, identification number, and social security number are required in order to credit funds properly to the student's account.
Please direct the transfer to:
Bank of America
441 Bloomfield Avenue Montclair, New Jersey 07042
For credit to Montclair State University #: 381027822553
BOFAUS3N (For wire transfers within the U.S.)
BOFAUS6S (For international wire transfers)
Returned Checks - All returned/rejected check (e-check) payments due to incorrect information (i.e.; invalid account number, banks inability to locate account due to invalid routing/account number, non-sufficient funds, stop payments, etc.) will be will be assessed a $60.00 return check. Your initial payment will be reversed and holds will placed on the student account.
A subsequent payment must be made immediately by cash, certified check or credit card to avoid an interruption in your studies. Should payment not be made, you will be subject to Canvas deactivation, late fees, holds and deregistration. If you are deregistered from your classes, you will not be permitted to re-enroll for that specific semester.
Montclair State University reserves the right to deny accepting a check payment from a student that has numerous returned/rejected checks.
Does Montclair State University offer payment plans?
Montclair State University will offer a payment plan for the Fall Semester beginning in June 2016. This is a self-monitored payment plan. All students are responsible for ensuring their contracts are correct and payments are up to date. Students can enroll for 1 semester at a time. This plan is interest free and available for a modest fee. Enrollment is available for a limited time. This is NOT a loan.
To avoid a late fee in the fall with Montclair State University, you must ensure your payment plan is established prior to the semester due date, monthly payments are made on time and your budget contract amount is enough to cover your total due to the University.
Please refer to our Payment Deadlines so you may plan accordingly. Past due balances may not be included as part of the plan. The University will cancel these payment plans.
To access the Payment Plans, please log into NEST, navigate to the Student Accounts page and select Payment Plans link in the Payment Plans portlet. You will be redirected to TouchNET where you can set up your Payment Plan.
What happens if I do not pay by the due date?
Should a student account remain unpaid, the University may (in no specific order)…
- Assess a late payment fee based on the amount posted on the Student Account web page.
- Place a hold on the account
- Deactivate Canvas access
- Drop all current semester class(es)
- Removed from the residence hall
- Withhold release of transcripts and/or certificate of degree
Failure to remit payment will result in your being account referred to an agency for collection and the credit-reporting bureau(s) will be notified of failure to pay this obligation. Once an account is placed with an agency, payment arrangements can no longer be made with the University. The student will then be liable for all collection and/or attorney fees (up to a maximum of 50% added to the unpaid balance).
If I add a class during add/drop or before the semester, when is the payment due?
If a class is added after your original account summary is posted on NEST, payment is due immediately. It is the responsibility of the student to check his/her NEST account online after making changes to their schedule. If registering for the 1st time right before the beginning of the semester and/or during the add/drop period, payment is due immediately. A bill will not be mailed – you will need to either log onto your NEST account or stop into Student Accounts for a copy of your bill.
Why are my financial aid/awards-scholarships/loans not on my bill?
Your aid/awards/loans will be listed on your bill as an "estimated" amount on the bottom of the statement/bill, but if it is not listed, you will need to contact the Office of Financial Aid either at email@example.com or in College Hall, Room 208/973-655-4461 for further assistance.
What is FERPA? What does it mean?
The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. For the complete MSU policy and description, consult the Student Development and Campus Life web page. http://www.montclair.edu/policies/student/ferpa/
What happens if I withdraw from The University?
Once you have registered you are responsible for all charges associated with that semester. If you decide not to attend any or all of your courses, you must officially withdraw through NEST or submit a written notice to the Registrars office located in College Hall, Room 204. It is the student’s obligation to drop/withdraw from their classes. All tuition and fee appeals must be submitted in writing to Student Accounts, College Hall, Room 218. If you have received a refund prior to the cancellation or reduction that amount will be owed back to the University. Students that withdraw and have received financial aid must contact that office (973-655-4461 or www.montclair.edu/pages/financialaid). Some of your aid may need to be returned. Any balance that results from a reduction in aid is the responsibility of the student.
When and how do I receive a refund check?
If all of your financial aid information is complete, you may get a refund after add/drop as listed in the Schedule of Courses. Montclair State University offers the use of DIRECT DEPOSIT for all types of refund checks that are generated by activity on your student account. Your money will be deposited directly into your checking or savings account. To participate in this service you will need to complete a Direct Deposit form. This form can be accessed on NEST by navigating to the Student Acounts page and selecting the Set Up Direct Deposit link in the refunds portlet. If you choose not to participate in Direct Deposit ensure your mailing address is correct as shown on NEST. Please note that if you enroll in Direct Deposit and decide to change your mind, you will need to deactivate your account via NEST.
Where can I obtain my parking decal?
Parking is managed by Standard Parking located on the first floor of the Red Hawk Deck parking garage. All payment of fines, decals, removals of any type of hold and/or questions should be directed to them at 973-655-7580 or go to the Parking Website.
Who can I contact for help?
You are always welcome to stop into our office in College Hall, Room 218 or contact us at 973-655-4177. E-mails can also be sent to us at firstname.lastname@example.org. Please ensure that your full name and CWID number is provided with your e-mail. Our semester hours are from 8:30am-6:00pm on Mondays & Thursdays and 8:30am-4:30pm on Tuesdays, Wednesdays & Fridays during the Fall & Spring semesters. Summer hours may differ, please contact our office for further information.
Please monitor your NEST account and MSU e-mail address regularly throughout your semesters in order to avoid any discrepancies with your semester bills. Montclair State E-mail is the MAIN form of communication. Failure to check your Montclair State email, errors in forwarding e-mail, and returned email (from an "over quota" mail box or "unknown user" or other error message) will not excuse a student from missing deadlines. Please do not ignore these e-mails and forward them to the individual(s) responsible for payment if it is not you.